Answering your questions

Parent Information

Browse our FAQs below, and if you still have any questions we’d love to have a chat with you. 

Key Information for Parents

Are you wanting to know how to register your child? Would you like to find out about funding you are entitled to? Find the anwers to all these questions and more below.

How to create your own sensory area at home

Here are some suggestions to create your own sensory area at home

  • Lava Lamp – a vessel that creates bubbles and/or changes colour. Different lighting can provide a soothing and calming effect.
  • Different sized mirrors – mounted on the wall or positioned safely low down for children to look into
  • Sensory bottles – these can easily be made using old plastic bottles and filling with various items such as dried pasta, rice or lentils etc.
  • Texture Box – fill a box with different textured items such as fabrics, wooden objects, metal objects.
  • Music – use a range of music to create that relaxing atmosphere.
  • Ball Pool- this can be as simple as purchasing a small paddling pool and filling it with soft balls, or you can purchase an actual ball pit.
Registration and Payments

How do I register my child for a place at Incredible Kids?

Contact Us so that we can discuss your specific requirements.

When you have decided that Incredible Kids is the best setting for your child all you will need to do to register is to complete a registration form and pay a non-refundable registration fee of £50.

When are my Nursery fees due?

Nursery fees are due in advance, on the last working day of the month.

Should you envisage any problems in paying your fees at any time please speak with the Nursery Manager in advance.

What are my payment options?

Payments can be made by bank transfer, cash, childcare vouchers Debit and credit card.

We do accept Switch, but we do not accept American Express (AmEx).

What happens if I am late collecting my child?

If you think you are going to be late for collection, please telephone the nursery as soon as possible and a member of our team will care for your child until someone comes to collect them.

We charge £5.00 per 5 minutes for “after hours” care when you are late. This applies to all times of the day.

What if I want to change my sessions?

Incredible Kids nursery requires four weeks written notice if:

  • You wish to decrease your child’s session(s)
  • You no longer require your child’s place
Here is our Glossary of common education and related terminology.

CPD: Continuing Professional Development – a balance of personal, professional development, attendance at nationally accredited courses and small-scale school-based activities for teaching and non-teaching staff.

DBS: Disclosure and Barring Service, all people who support children and young people need to have a current DBS check.

DfE: Department for Education

EBD: Emotional and Behavioural Difficulties

EHC: Education, Health and Care needs assessment: A formal assessment carried out by a local authority to decide how much extra support a child or young person needs.

(EYFS) Early Years Foundation Stage: The foundation stage begins when children reach the age of three. Many children attend an early education setting soon after their third birthday. The foundation stage continues until the end of the reception year and is consistent with the National Curriculum. It prepares children for learning in Year 1, when programmes of study for Key Stage 1 are taught.

Early years provider: A provider of early education places for children under five years of age. This can include state-funded and private nurseries as well as child minders.

EAL English as an Additional Language Refers to children whose first language(s) is/are not English and who may not yet be speaking English fluently or even at all.

Foundation Stage: Covers Education provided from 3 years old, through to the end of Reception year.

IEP (Individual Education Plan): An IEP identifies the special educational needs of a child and outlines targets and strategies to support their learning. IEP’s are usually completed in consultation with SENCo.

Inclusion: Removing barriers in learning so that all pupils can participate at their own level.

ICT: Information and Communication Technology

INSET: In-Service Education and Training. Training for teachers which takes place during the school year.

KS1: Key Stage 1 covers Year 1 and Year 2: ie.5-7 years old

KS2: Key Stage 2 covers Year 3, Year 4, Year 5 and Year 6: ie.7-11 years old

LA: Local Authority

Ofsted: Office for Standards in Education, a non-Ministerial government department established under the Education (Schools) Act 1992 to take responsibility for the inspection of all schools in England. Her Majesty’s Inspectors (HMI) form its professional arm.

Phonics: Phonics refers to a method for teaching speakers of English to read and write their language. It involves connecting the sounds of spoken English with letters or groups of letters (e.g. that the sound ‘k’ can be represented by c, k, ck or ch spellings) and teaching them to blend the sounds of letters together to produce approximate pronunciations of unknown words. In this way, phonics enables people to use individual sounds to construct words. For example, when taught the sounds for the letters t, p, a and s, one can build up the words “tap”, “pat”, “pats”, “taps” and “sat.”

SALT: Speech and language therapy

SLC: Speech, Language & Communication

(SEN) Special Educational Needs: A child or young person has SEN if they have a learning difficulty or disability which calls for special educational provision to be made for him or her. A child of compulsory school age or a young person has a learning difficulty or disability if he or she has a significantly greater difficulty in learning than the majority of others of the same age or has a disability which prevents or hinders him or her from making use of educational facilities of a kind generally provided for others of the same age in mainstream schools or mainstream post-16 institutions.

(SENCO) Special Educational Needs Co-ordinator: A qualified teacher in a school or maintained nursery school who has responsibility for co-ordinating SEN provision. In a small school, the headteacher or deputy may take on this role. In larger schools there may be a team of SENCOs. Other early years 0settings in group provision arrangements are expected to identify an individual to perform the role of SENCO and childminders are encouraged to do so, possibly sharing the role between them where they are registered with an agency.

Setting: All pre-school education provision, such as nursery classes, day nurseries, childminders, Specialist Resource Centres including Pre-school Special Needs and Resource Team

Young Person: A child becomes a young person when they have reached the end of compulsory schooling. This is the end of the school year in which they turn 16 – year 11 for most pupils. A young person between 16 and 25 has the right to make their own decisions related to their EHC plan.

What should my child wear/bring to nursery?

Incredible Kids strongly advises that children are not sent to nursery wearing their best clothing.

We provide aprons for more messy activities and whilst every effort is made to ensure that your child is kept in a respectable state we cannot guarantee that your child will come home spotless!

Incredible Kids will not take responsibility, or offer any financial compensation, for any accidental damage etc. to the children’s clothes.

Toys and valuables are also discouraged as these may become lost or damaged, however we understand the need for children to bring comforters with them.

When children start nursery, we ask that you please provide your child with the following items:

  • A change of clothes
  • Any comforters
  • Nappies and nappy cream (where required)
  • Formula/Breast milk (where required)
  • Appropriate outdoor clothing
  • Preferred Bottle / Juice Cup
Funding Explained

Government Funded 15 and 30 hours childcare for 3 and 4-year-olds

 Government Funded 15 hours childcare

All 3 (three) and 4 (four) year-olds in England are entitled to 570 hours of Early Education Entitlement. This is often taken as 15 hours per week for 38 weeks of the year.

Children become eligible for this funding from 1 September, 1 January or 1 April (the start of term) following their 3rd (third) birthday.

Some 2-year-olds are also eligible for 15 hours Government Funded childcare. To see if you are eligible, please click here.

Government Funded 30 hours childcare

You may be able to get up to 30 hours childcare (1,140 hours per year, which you can choose how you take) for 3 (three) and 4 (four) year-olds.

If you’re eligible for the extra hours, you sign up online to get a code to give to your childcare provider to reserve your place. You’ll get the extra hours once the next term starts.

 Childcare Choices

Childcare Choices  brings together all the government childcare offers in one place for the first time, for working parents:

  • Tax-Free Childcare
  • 30 hours government funded childcare

Getting financial help with your childcare costs is easier than you might think; simply visit Childcare Choices  to check your eligibility, to find out about new and existing offers and how they can help you (they even offer a ‘Childcare Calculator’).

What is the Early Years Foundation Stage (EYFS)?

The Early Years Foundation Stage (EYFS) sets the standards for the learning, development and care of children from birth to 5 years old. All schools and Ofsted-registered early years providers must follow the EYFS, including childminders, preschools, nurseries and school reception classes.

The Early Years Foundation Stage (EYFS) framework supports an integrated approach to early learning and care. It gives all professionals a set of common principles and commitments to deliver quality early education and childcare experiences to all children.

As well as being the core document for all professionals working in the foundation years, the EYFS framework gives Parent/Carers confidence that regardless of where they choose for their child’s early education, they can be assured that the same statutory commitments and principles will underpin their child’s learning and development experience.

The framework:

  • Sets the standards that all Early Years providers must meet to ensure that children learn and develop well
  • Ensures children are kept healthy and safe
  • Ensures that children have the knowledge and skills they need to start school
Safeguarding Children

As a provider, we are required to report any safeguarding concerns about the children attending Incredible Kids Nursery.

If we do have a concern about a child’s welfare, then the Social Care Team and Ofsted will be informed.

The nursery staff undertake appropriate training to deal with such issues.


Any complaints regarding a member of Staff, or the Nursery’s practice, can be made to or directly to Ofsted.


Ofsted Early Years

Piccadilly gate

Store Street


M1 2WD

Telephone: 0300 123 1231


Truly Amazing Childcare is just a phone call away! Please contact one of our nurseries to speak with a member of our qualified and helpful team who would be more than happy to help you to start your family’s incredible journey.